Privacy Policy

Privacy Policy for Menopause Matter

Effective Date: September 19, 2025

Menopause Matter (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, website, mobile tools, and other platforms (collectively, the “Services”).

By using our Services, you consent to the practices described below.

1. Information We Collect

We collect information in the following categories:

a. Information You Provide Directly

  • Personal identifiers: Name, email address, phone number, mailing address.

  • Demographics: Age, date of birth, gender identity, menopause stage (peri-, menopause, post-).

  • Health-related information: Symptoms, lifestyle details, preferences, or other information you choose to share for personalized guidance.

  • Communications: Emails, chat messages, survey responses, or feedback you provide.

b. Information Collected Automatically

  • Device data: IP address, browser type, operating system, device identifiers.

  • Usage data: Pages visited, time spent, clicks, search queries, and interactions with Services.

  • Cookies & tracking technologies: Used to improve functionality, personalize content, and analyze traffic.

c. Information from Third Parties

  • If you access our Services via third-party platforms (Google, Apple, or social logins), we may collect limited profile and authentication information as permitted by those providers.

2. How We Use Your Information

We use your personal information to:

  • Provide, personalize, and improve our Services.

  • Deliver educational resources and symptom guidance.

  • Respond to your inquiries and provide customer support.

  • Send updates, newsletters, or relevant health information (with your consent).

  • Conduct research and data analysis to improve menopause-related care.

  • Ensure security, prevent fraud, and comply with legal obligations.

Important: Menopause Matter does not diagnose, treat, or prescribe medical interventions. Our content is educational and should not replace professional medical advice.

3. Legal Bases for Processing (Canada + GDPR Compliance)

We comply with Canadian privacy laws (PIPEDA) and, where applicable, the European Union’s GDPR.

  • Consent: For newsletters, symptom-tracking, or sharing health-related details.

  • Contract: To provide Services you request.

  • Legal obligation: When required by law.

  • Legitimate interests: To improve our Services, provided your rights are not overridden.

4. How We Share Your Information

We do not sell your data. We may share information only when:

  • With service providers: For hosting, analytics, email delivery, or secure payments.

  • With healthcare professionals (if you choose to connect): Only with explicit consent.

  • For research & anonymized insights: Aggregated and de-identified data may be used for research or advocacy.

  • For legal compliance: To meet obligations under law, regulation, or court order.

  • Business transfers: If part of our operations are merged or acquired, data may transfer as part of the business.

5. Data Retention

We retain information only as long as necessary to provide Services, comply with legal requirements, resolve disputes, and enforce agreements. Sensitive health-related data is subject to enhanced safeguards and deleted upon verified request unless retention is required by law.

6. Your Privacy Rights

Depending on your location, you may have rights under PIPEDA, GDPR, or other applicable laws, including:

  • Access: Request a copy of your personal data.

  • Correction: Fix inaccurate or incomplete information.

  • Deletion: Request erasure of your data.

  • Restriction: Limit how we process your data.

  • Portability: Receive your data in a machine-readable format.

  • Withdraw consent: Opt out of communications at any time.

To exercise your rights, contact us at privacy@menopausematter.org. Verification may be required.

7. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect information from minors. If we discover such data, it will be deleted.

8. Security of Your Information

We use strong safeguards to protect your data, including:

  • Encryption (SSL/TLS) for data in transit.

  • Secure storage for sensitive health data.

  • Role-based access controls.

  • Regular audits and monitoring for vulnerabilities.

Despite these measures, no system is fully secure. You share information at your own risk.

9. International Data Transfers

If you access our Services outside Canada, your information may be transferred across borders. When required, we use Standard Contractual Clauses and other safeguards to protect your data.

10. Third-Party Links

Our Services may link to third-party websites. We are not responsible for the privacy practices or content of external sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a new “Effective Date.” If material changes are made, we will notify you by email or a clear notice on our site before they take effect.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Menopause Matter Privacy Office
Email: privacy@menopausematter.org
Mail: Menopause Matter, Privacy Compliance Office
5700 Yonge Street, Suite 200, North York, Ontario, M2N 5M9, Canada